Privacy Policy
Introduction
Welcome to Safe Spaces with Shefali. Your privacy and trust are important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry, or contact us regarding counselling and wellbeing services.
By using this website, you acknowledge that you have read this Privacy Policy. If you have any questions about how your information is handled, please contact us using the details provided below.
Information We Collect
We may collect the following types of information, depending on how you interact with our website and services:
Personal Information: Your name, email address, phone number and any other contact details you voluntarily provide.
Enquiry Information: Information you include in contact forms, introductory call requests or messages about our counselling services.
Counselling-Related Information: If you choose to begin counselling, relevant personal information you share during the process may be collected and maintained separately as part of your client records.
Technical Information: Certain information, such as your browser type, device information, IP address and pages visited, may be collected automatically through website technologies or analytics tools, where enabled.
Please avoid sharing highly sensitive personal information through general website contact forms unless it is necessary for your enquiry.
How We Use Your Information
We may use your information to:
– Respond to your questions and enquiries.
– Arrange introductory conversations and counselling appointments.
– Communicate information about our services.
– Provide and manage counselling services you request.
– Maintain relevant administrative and client records.
– Improve our website’s functionality and user experience.
– Protect the website against spam, misuse and unauthorised activity.
– Meet applicable legal and professional obligations.
We will use your information only for appropriate purposes and in accordance with applicable privacy requirements.
Confidentiality and Counselling
Safe Spaces with Shefali aims to provide a respectful, supportive and confidential environment where individuals can explore their feelings and experiences.
Information shared during counselling is handled with care and confidentiality. However, confidentiality may have legal, ethical or safeguarding limitations in certain circumstances, including situations involving a serious risk of harm or where disclosure is required by law.
The applicable confidentiality arrangements and their limitations should be discussed with you as part of the counselling process.
Please note that submitting a message through this website does not, by itself, establish a counselling relationship.
Sharing of Personal Information
We do not sell your personal information.
Your information may be shared only when reasonably necessary for purposes such as:
– Working with authorised service providers who support website hosting, communications, appointment management or other essential operations.
– Complying with applicable laws, regulations, court orders or lawful requests.
– Addressing serious safety concerns or fulfilling relevant safeguarding obligations.
– Protecting our legal rights, website security or the rights and safety of others.
Where third-party service providers are involved, their access should be limited to what is necessary for their assigned responsibilities, subject to applicable requirements.
Cookies and Website Analytics
Our website may use cookies and similar technologies to support essential website functions, remember preferences and understand how visitors use the site.
If analytics or other third-party tools are enabled, they may collect certain technical and browsing information.
You can manage or disable cookies through your browser settings. Some website features may not function properly if essential cookies are disabled.
Where required, consent will be requested before using non-essential cookies or tracking technologies.
Third-Party Websites and Services
Our website may contain links to third-party platforms, including social media websites, video platforms or external appointment services.
These external websites operate under their own privacy policies and terms. We are not responsible for their privacy practices or how they handle your information.
We encourage you to review the relevant policies before providing personal information to any third-party service.
Data Storage and Security
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include access restrictions, secure hosting arrangements and appropriate technical and organisational safeguards.
However, no website, electronic communication or online storage system can be guaranteed to be completely secure. We encourage you to exercise care when sharing sensitive information online.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide requested services, maintain appropriate records and meet applicable legal or professional obligations.
The retention period may vary depending on the type of information and the circumstances in which it was collected.
When information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable retention requirements.
Your Privacy Rights
Subject to applicable law, you may have the right to:
– Request access to the personal information we hold about you.
– Request correction of inaccurate or incomplete information.
– Request deletion of your information where legally permitted.
– Withdraw consent where processing is based on your consent.
– Raise questions or concerns about how your information is being handled.
To exercise these rights, please contact us using the details provided below. We may need to verify your identity before responding to certain requests.
Children's Privacy
Our website and counselling services are intended to be used in accordance with applicable age requirements and safeguarding practices.
We do not knowingly collect children’s personal information through the website without an appropriate basis and any consent or authorisation required by law.
If you believe a child has submitted personal information inappropriately, please contact us so that we can review the matter and take suitable action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, privacy practices or applicable legal requirements.
Any updates will be published on this page with a revised “Last Updated” date. We encourage visitors to review this page periodically.
Contact Us
If you have questions about this Privacy Policy, would like to make a privacy-related request, or need clarification about how your personal information is handled, please contact:
Safe Spaces with Shefali
Email: info@shefalisonpar.com
Business Address: Bangalore
